At rmsilver.com, we want you to be fully satisfied with your purchase. If you’re not completely happy with your item, you may return it in accordance with our policy outlined below.

1. Eligibility for Returns

• Items can be returned within 30 days from the date of purchase.
• Products must be unused, in the original packaging, and accompanied by the receipt or proof of purchase.

2. Non-returnable Items

• Customized items or products marked as final sale cannot be returned.

3. Refund Process

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days through the original payment method.

4. 12-Month Guarantee

• All products are covered by a 12-month guarantee against manufacturing faults or defects. If your product develops a fault within this period, we will either repair or replace the item at no extra charge.

5. Exchanges

• We only replace items if they are defective or damaged.

6. Contact Us

• For questions related to returns and refunds, please contact us at Info@rmsilver.com.

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