FAQs

1. What products do you offer?

At rmsilver.com, we offer a wide range of high-quality silver jewelry and accessories, designed for everyday elegance and special occasions.

2. How do I place an order?

• Browse our collection and select the items you wish to purchase.
• Add the items to your cart and proceed to checkout.
• Complete your order by entering your shipping and payment details.

3. Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your orders, view your purchase history, and enjoy a faster checkout experience in the future.

4. What payment methods do you accept?

We accept major credit/debit cards, UPI payments, and net banking through secure payment gateways.

5. How long will it take to receive my order?

• Domestic Orders: Typically, delivery takes 5-7 business days.
• International Orders: Delivery usually takes 10-15 business days, depending on the destination.

6. Do you offer free shipping?

Yes, we offer free shipping on orders over INR 5000 within India. Shipping costs for international orders will be calculated at checkout.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery.

8. What is your return policy?

You can return items within 30 days of purchase if they are unused and in their original packaging. For more details, please refer to our Return and Refund Policy.

9. Are all products covered by a guarantee?

Yes, all our products come with a 12-month guarantee against manufacturing defects. If you experience any issues during this period, we will repair or replace the item at no additional cost.

10. How do I make a return or exchange?

To initiate a return or exchange, please contact our customer support team at [your email/contact details]. You’ll need to provide proof of purchase and details about the product issue.

11. Do you ship internationally?

Yes, we ship to selected international locations. Shipping fees and delivery times will vary based on the destination. Please check our Shipping Policy for more details.

12. Are there any customs charges for international orders?

For international orders, customers may be responsible for customs or import duties once the package reaches the destination country.

13. How do I care for my silver jewelry?

• Keep your silver jewelry in a cool, dry place.
• Clean it regularly with a soft cloth to maintain its shine.
• Avoid exposing it to harsh chemicals, perfumes, or water to prevent tarnishing.

14. Can I change or cancel my order after placing it?

Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible at [your email/contact details] if you need assistance.

15. How can I contact customer service?

You can reach our customer service team via email at info@rmsilver.com